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The cable guy’s methods: specialist saying to focus for energy Warner cable tv was advising all on Reddit

اکتبر 25, 2022

The cable guy’s methods: specialist saying to focus for energy Warner cable tv was advising all on Reddit

Anybody claiming to be a Time Warner Cable professional are spilling methods on Reddit.

Times Warner wire, the second-largest supplier of TV and websites in the usa, advised Quartz that it’s looking into the posts. “We’re incapable of confirm when this individual is an ongoing or previous worker,” a spokesman mentioned.

Reddit consumer cableguy_the going an “Ask me personally such a thing” (AMA) bond, publishing pictures of his ID badge and uniform as proposed proof of their work. His solutions to the issues coming in are really candid. Check out shows (typos maintained).

On Comcast’s pending purchase of the time Warner wire:

We want the merger because the present group responsible could be the worst in previous history. Many getting fired considering impossible metrics. Every energy happens to be directed at customer support staff and removed from individuals who actually visit the residences and correct dilemmas . It’s in pretty bad shape and the providers has been operated like shit IMHO [in my personal simple advice].

About tension between technicians and customer service representatives:

Yea customer service staff and techs are battling a war that no-one sees. We hate all of them, they hate you. They determine users the issue is the apparatus with regards to almost never is. We determine people to just ignore precisely what the man regarding cellphone says because it’s likely that excellent, he has never wired a residence, hung a drop or repaired cable tv.

On what’s actually wrong along with your connections:

Don’t think 50per cent of precisely what the associate from the phone informs you. Merely set up the technology. Leave him work. He’s done this before. The rep simply suggestions mobile phones. It’s rarely the equipment resulting in the problem.

On trick to getting best services:

Whenever a tech arrives ,ask for his supervisors numbers. Simply tell him its not to burn your but to escalate a concern. He might name his sup to https://mail-order-bride.net/cuban-brides/ ensure its cool but that will help.

On what’s stopping faster net download speeds:

Truly, fundamental analog cable. It will require upwards sooo much bandwidth . 1 station per frequency vs bonding multiple frequencies to provide 8 stations for a downstream and 4 for an upstream . As we run 100percent electronic tv.. Web will get quicker. Furthermore congestion. If you’re around a college it’s the worst . Grandma would use the woman 15 meg for mail and browsing but younger Johnny university kid sucks within the data transfer in your neighborhood utilizing netflix and torrenting and gaming. But they pay the same. IMHO what can correct this is exactly capping data and offering everybody else uncapped performance.

On the reason why splitting their cable tv hookup try a bad idea:

Putting in a splitter just to attenuate the indication is really stupid we actually have products also known as attenuators that do this without adding unnecessary splitter. But it is true that excessively indication is as poor as lack of we call that distortion

On whether this Reddit AMA will definitely cost your his job:

I may getting fired based on who catches myself. I would will also get an added bonus the so very hard to tell with all the way this provider is organized.

As to how Wi-Fi signals is unreliable, might feel vanquished by doors and structure:

Certainly most evident. Plaster structure specially.Solid lumber doors, being in a basements whenever router is on the 2nd floors or the other way around. Wifi try a fickle creature.

On your own “broken” wire modem:

Yea we listen to this a great deal. I might state in a given season I’d state 5per cent with the modems We swapped happened to be actually bad. We create countless dog and pony tv series and just swap they in any event. The issue is almost always perhaps not devices relating. Modems either work or they don’t. There can be thus small between. They truly are very easy units. I have tv show clients making use of my very own laptop computer every little thing working just fine, next turn back again to their unique machines and every little thing goes to shit. They nevertheless need a unique modem..Its insanity.

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